FAQ's

Welcome to The Hebron Mart! Below are answers to some frequently asked questions to assist you. If you have any additional questions, feel free to contact our support team.
  1. What products do you offer?

We specialize in Home and Kitchen, Sports and Outdoor, and Toys products, offering high-quality items to enhance your lifestyle.

  1. Do you offer free shipping?

Yes, we offer Free Shipping on all orders over AED 300. For orders below AED 300, a flat shipping rate of AED 15 applies.

  1. How long does delivery take?
  • Standard Shipping: 2–4 business days.
  • Same-Day Delivery: Available if you place your order before 4 PM.
  1. What is your return policy?
  • Returns are accepted for items in new and unused condition, with all original packaging and tags included.
  • The return request must be initiated within 7 days of receiving the order.
  • Customers are responsible for the return shipping charges.
  1. How can I track my order?

Once your order is shipped, we will provide you with a tracking number via email or SMS to monitor your delivery.

  1. What payment methods do you accept?

We accept credit/debit cards, cash on delivery, and other secure payment methods available at checkout.

  1. Do you deliver internationally?

Currently, we deliver only within the UAE.

  1. How do I contact customer support?

You can reach us via:

  • Email: [sales@thehebronmart.com]
  • Phone: [+971585579211]
  1. Can I modify or cancel my order after placing it?

Yes, you can modify or cancel your order before it is shipped. Please contact our support team immediately to assist you.

  1. Do you offer discounts or promotions?

Yes, we frequently run special discounts and promotions. Subscribe to our newsletter or follow us on social media to stay updated.

If you have more questions, don’t hesitate to get in touch. Thank you for shopping with The Hebron Mart!